LifeStylz offers a 12-month warranty on all products, unless stated otherwise and except electronics products where product code starts with V28 comes with a 3-month warranty.
Warranty Claims:
ALL Claims need to be sent by emailing returns@lifestylz.com.au. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:
- Order Number
- Manual with missing parts indicated (if applicable)
- Images/Video clearly showing fault (if applicable)
- Images/Video clearly showing goods in the original packaging (if applicable)
Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.
Please do not dispose of items before contacting us. We may ask for items to be sent back to be inspected. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us or without our written approval.
Faulty or Damaged in Transit Products:
- Send an email including pictures or video of the product received demonstrating the fault (If applicable, also include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what would you prefer in the way of partial monetary compensation or replacement of parts / product.
- We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.
- Please do not dispose or return the product to us unless instructed to do so. If we need the product returned, we will provide a return label. Any postage cost incurred by the customer for return postage will not be refunded if a return label has been provided.
Missing or Damaged Parts under 12-month warranty:
- If a single part is missing or damaged, please specify using the instruction manual of what part are missing or is damaged and the quantity needed. Where possible, please mark the part in the manual and send us pictures of it.
- Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.
- Dispatch of spare parts from our warehouse can take up to 3 working days.
- If no spare part are available, we will provide an alternative resolution in line with Australian Consumer Law.
Delivery Delays:
For any delivery delays please note that we always need to lodge an enquiry with our courier partner for investigation which can take up to 2-3 working days.
For delivery time frame please click here.
NOTE: Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
Returns and Refund Procedure:
Refund will be back to the original payment method only. Paid by PayPal- refund will be back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned.
NOTE: We cannot refund to a different PayPal account or Credit card.
Return to Sender (RTS):
If there are any address discrepancies with your order and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products that are returned to us.
Change of Mind:
- We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.
- We only accept change of mind (COM) within 14 days after the item is delivered otherwise your COM request may be rejected.
- Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return the product and if the item is eligible for return.
- For COM product must be unopened and in its original packaging.
- Please do not return the product to us without our prior consultation – refund will not be given in this case.
- For COM returns, we will refund the total order amount MINUS restocking fee. This restocking fee will include initial postage, return postage, and admin fees.
- If you change your mind before the item is delivered to you and require the action of RTS (Return to Sender), we will refund the total order amount MINUS restocking fee which will include initial postage and an admin fee.
- All items that are returned due to incorrect or incomplete delivery information will be treated as Change of Mind returns including items Returned to Sender due to being unclaimed
Recalls:
- In the event of a recall, we will advise of the procedure.
