WARRANTY AND RETURNS

LifeStylz offers a 12-month warranty on all products, unless stated otherwise.

Warranty Claims:

ALL Claims need to be sent by emailing returns@lifestylz.com.au. To prevent unnecessary claim delays, we ask that the following is included in the initial claim email:

• Order Number
• Manual with missing parts indicated (if applicable)
• Images/Video clearly showing fault (if applicable)
• Images/Video clearly showing goods in the original packaging (if applicable)

Note: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.

Please do not pack up the items or dispose of items before contacting us. We may ask for items to be sent back to be inspected or we may require additional images or videos to investigate further. We will not provide credit/refund in cases where goods have been disposed of before submitting a claim to us or without our written approval.

Faulty or Damaged in Transit Products:

• Send an email including pictures or video of the product received demonstrating the fault (If applicable, include the manual with the part needed circled and inform the quantity). Also, provide a brief explanation of the fault and what would you prefer in the way of partial monetary compensation or replacement of parts / product.
• We will assess each situation on a case-by-case basis. We will advise on whether we will send replacement parts, offer a full or partial refund, or replace the product.
• Please do not dispose, pack up or return the product to us unless instructed to do so. If we need the product returned, we may provide a return label. Any postage cost incurred by the customer for return postage (unless directed by us) will not be refunded if a return label has been provided by us.

Missing or Damaged Parts under 12-month warranty:

• If a single part is missing or damaged, please specify using the instruction manual of what part are missing or is damaged and the quantity needed. Where possible, please mark the part in the manual and send us pictures of it.
• Once we receive the details of what is needed, we can issue for a part to be sent as soon as possible. We will send an email containing tracking information when it is available.
• Dispatch of spare parts from our warehouse can take up to 3 working days.
• If no spare part are available, we will provide an alternative resolution in line with Australian Consumer Law.

Return to Sender (RTS):

If there are any address discrepancies with your address and the product is returned to us, a cost of RTS (if applicable) and re-delivery cost will occur for any products that are returned to us.

Returning due to Change of Mind (COM):

• We do not accept change of mind for health, safety, or health/safety baby-related products because we have a legal duty of the Health and Safety of the customers using our products and we are not allowed to be selling products that have been opened/handled/used, etc.
• We only accept change of mind (COM) within 14 days after the item is delivered otherwise your COM request may be rejected.  
• Please send an email including pictures or video of the condition of the product received and an explanation on why they would like to return the product and if the item is eligible for return.
• For COM product must be unopened and in its original packaging.
• Please do not return the product to us without our prior consultation – refund will not be given in this case.
• Quality issues are subjective in nature. If you don't like the quality of the item and would like to return the same, it will be determined as a COM returns. Unless there's an issue with the product, we will they will be classified as a COM returns.
• For COM returns, we will strictly provide a credit voucher of the total order amount MINUS restocking fee. This restocking fee will include initial postage, return postage, and admin fees.
• If you change your mind before the item is delivered to you or the shipment is created but item is not dispatched and would like to cancel the order, we will provide a credit voucher of the total order amount MINUS restocking fee which will include initial postage and an admin fee.
• All items that are returned due to incorrect or incomplete delivery information will be treated as Change of Mind returns including items Returned to Sender due to being unclaimed

Refunds:

• Refund for Change of mind purchases will be strictly issued as a credit voucher / discount code (minus the COM admin fees) with a 2 month validity.
• For other issues, refunds will be made to the original payment method only. Paid by PayPal- refund will be back to PayPal; paid by credit, refund back to credit. In all cases, please email us and we will advise if the product needs to be returned. We cannot refund to a different PayPal account or Credit card.

Recalls:

•  In the event of a recall, we will advise of the procedure.
  

Chargebacks:

• If you do not recognise the transaction, do not raise a chargeback with your financial institution. Rather please contact us first as in most cases transactions are genuine and the customer has forgotten about from where the item was purchased.
• Should you raise a chargeback which is not reversable, a 25$ chargeback fee will have to be paid by the customer including the item amount as the item amount is generally refunded within 3-5 business days to the customer and as a business we are charged $25 chargeback fee.