Payments, Shipping & Delivery

We're located in Melbourne, Victoria.

Unfortunately no! Our products are dispatched through different warehouses which are not open to general public for safety reasons.

You can track the parcels on the below links with the tracking number provided to you via email or sms when the items were dispatched. Please ensure you check the junk / spam folders for any emails that might have landed over there.

For parcels sent via ARAMEX, you can track it on ARAMEX website

For parcels sent via Hunter Express, you can track it on Hunter Express website

For parcels sent via Allied Express, you can track it on Allied Express website

For parcels sent via Global Express, you can track it on MyTeamGE Website

For parcels sent via Australia Post, you can track it on AUSPOST website

Alternatively, you can also track it on our website here

Do you have "missing items", is something "delivered short", or other shipping problems?

Many of our items come in multiple boxes. Home Gyms, for example, can come in 6 boxes, all with different sizes and weights.

At the same time, couriers like MyTeam GE, Allied Express, Australia Post, Aramex, etc are dealing with millions of boxes a week, with different senders/receivers, so this gets pretty hectic, even at the best of times.

What often happens, is that the boxes in your consignment can be "split". It's very common practice across most of the couriers. All this means is that some of the boxes are in a different part of the courier's network.

A classic example is where the boxes are travelling, say, from Melbourne to Sydney. The truck fills up in Melbourne with only half the boxes on it, and the rest of the boxes have to wait for the next truck the following day.

The issue arises when your local depot gets the first lot of boxes and decides to deliver them to you without waiting for the rest of the boxes!

Sometimes you know this is happening because you get an email from the courier saying something like "ON FOR DELIVERY (SHORT)". Other times, the courier just turns up to the door, hands you some of the boxes, and then leaves, and you have no idea until you can't get your item assembled!

Your Boxes are not "Lost"

Sometimes, ill-trained call-centre staff at the courier companies will tell you your items are "lost" or "we only gave them those many boxes". OMG, we wish they would not use those words!

Your boxes are not "lost" nor we gave them half of the items. They are just "split".

The courier may not know exactly where your missing boxes are - this is perfectly normal, and yes, it honestly happens all the time. We know it's not ideal, and it causes you to be concerned, but you needn't be.

In 99.9% of cases, the "missing" boxes just turn up at your door 2 or 3 days later. Occasionally it can take a week or two!

Yes, we totally understand how frustrating this is, but please don't shout at our staff and get all upset at LifeStylz and leave a negative review. This is a very, very common thing that is endemic in the courier industry and happens to every company and every courier. It happens to Apple. It happens to JB Hifi. It happens to hospitals and it happens to us!

"Can you please hurry them up?!"

You will be tempted to ask us to give them a hurry-along, and we know that sounds like a logical idea, but in reality, courier companies are massive conglomerates. That's really not something that we can do, not because we don't want to, but because we simply can't.

If they don't currently know where your missing boxes are, then they just don't know.

Honestly, the best thing to do is simply to wait. We understand this is counter-intuitive, and you just want your boxes to be delivered, but in our experience, things will just sort themselves out.

You can, of course, contact the courier company yourself - the contact details and tracking number are on the "dispatch" email we sent you. They will lodge an "inquiry" and give you a reference number, but again, please don't do this straight way. Lodging an inquiry can actually slow down your delivery!

Should you worry?

No! Please don't worry.

1. This is common, and honestly, will sort itself out in time.
2. All your boxes are labelled, and may be misplaced, but are not lost.
3. If absolute worst comes to worst where the couriers indeed confirms that your items are lost, we will ship you out a replacement. The risk is ours, not yours, but we do need to let the process run its course before shipping out a replacement.

How long should I wait?

We know it seems logical to think that a group of boxes sent together can't be too far apart, but sometimes it can take the courier up to 2 weeks to finally deliver the missing culprit.

Shipping timeframes are tentative and change depending on various reasons. For current shipping and delivery timeframes, visit our Shipping & Delivery page.

You can read through our warranty and returns policy here.