Shipping & Delivery
Please read our current COVID-19 Delivery Updates here
- Once your payment is confirmed, an email will be sent confirming your order along with the order number.
- We shall contact you within 1 business day to verify and confirm your order via your registered contact number.
- As we sell on multiple channels, there may be instances where the product purchased may no longer be in stock with us. In such cases, you'll be contacted and advised. If that happens, you can opt for a full refund.
Shipping & Delivery:
- Pick up service: As our items are dispatched through distribution centers, we do not offer any pick up service.
- Shipping fees vary based on your post code and suburb. They are calculated at check-out. Alternatively you can add the product to your cart and calculate shipping fees in the cart itself.
- Delivery Timeframes: Refer covid-19 delivery time-frames here
*Delivery to remote areas may take a little longer than the above specified time frame
- We may not be able to ship certain items to certain post-codes. In that case, your payment will be refunded.
- We ship domestically within Australia and World-wide using various shipping agencies which include Australia Post, Fastway, Couriers Please, Hunter Express, Allied Express, Toll IPEC, Northline, Direct Couriers & other services. The choice of courier will be at our discretion, and will depend on several factors including the location of the shipping address, size of parcel and the items included in your order.
- Tracking is available on majority of our items. If your order has a tracking number available, please click here to track the same.
- Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. If your order has multiple packages, you may receive the packages at different intervals. You will be sent multiple tracking numbers if this is the case.
- Some shipping companies (except Australia Post) may charge you re-delivery fees if you are not available to receive the parcel. In such cases, we shall send the item with an Authority to Leave at the front or back door of your unit or house. At purchase, if you do not want the item to be sent with an ATL, please contact us. Please note that: If there is NO AUTHORITY TO LEAVE, WE SHALL NOT BE LIABLE FOR ANY RE-DELIVERY FEES nor upon providing AUTHORITY TO LEAVE WE ARE LIABLE FOR LOSS OF ITEM ONCE LEFT OUTSIDE YOUR HOUSE, UNIT OR APARTMENT.
- If your delivery address corresponds to a unit above ground floor, couriers may not delivery the same upstairs. It is your responsibility to carry it from the ground floor to your unit.
- Additional postal service: If you would like to obtain insurance for your item, kindly contact us after your purchase but before paying so that we can include the insurance fee in your invoice.
- Express post services available (*additional fees apply). Please contact us for a quote.
- We will not take responsibility for incorrect postal information.
- International buyers please note that we will post your item using REGISTERED POST.
*not all suburbs / products
By purchasing from our website, you agree to have read and abide by the terms and conditions mentioned under shipping & delivery and on returns page.